FREQUENTLY ASKED QUESTIONS


What payment methods do you accept?


Your security, our priority: our site only offers secure and guaranteed safe payment methods.

We accept :

Credit Cards

Our online payment services:

Paypal

Do you provide product tracking/tracking information?


Yes, you will receive an email as soon as your order is shipped to track your package.

How long does it take to ship my order?


We work with French, American and Asian suppliers, delivery time may vary depending on available stocks. The average is between 5 and 14 working days. We do our best to improve your customer experience.

Do you ship anywhere in the world?


Yes we can ship your order anywhere in the world.

I have received a damaged item. What can I do about it?


We are sorry to hear that. Simply send us an image of the damaged item in question using our contact form and we will send you a similar replacement item as soon as possible.

I still haven't received my order. What is taking so long?


We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about your package, please contact us via our contact form.

Do you have a refund policy?


We do our best to resolve any problems that our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course carry out the payment, in the event that the recourse is made within 30 days of the date of the order and the product(s) concerned is (are) not on sale. For more information, please read more about our refund policy refund policy link.